FAQ

Simply browse our products, select the size when appropriate, and choose between a one-time purchase or Subscribe & Save (consistent savings with automatic delivery).

Add your item(s) to cart, then follow the checkout prompts to enter your shipping and payment details. Orders of $50 or more ship free to continental U.S. addresses!

We move fast- orders placed before 12 pm ET on weekdays process the same day so we’re unable to guarantee changes once an order is submitted. Contact us right away, and we'll do our best to help.

Unfortunately, no. Once an order is submitted, we can't modify the delivery address. We'll always try to work with our shipping partners to resolve address issues where possible, but we're unable to take responsibility for delays, extra fees, or delivery interruptions caused by an incorrect address at checkout. Please thoroughly review your shipping details before completing your order. Orders placed with incorrect shipping information aren't eligible for our money back guarantee.

All major credit and debit cards, plus PayPal, Apple Pay, Google Pay, Shop Pay, Venmo, and Amazon Pay.

Yes, we offer free Standard Shipping on all orders over $50 (excluding taxes) to addresses in the continental US.

Orders placed before 12:00 pm ET, Monday through Friday, ship the same day. Orders placed after that cutoff, or on weekends and holidays, ship the next business day.

Unfortunately, no. Once an order is submitted, we can't modify the delivery address. We'll always try to work with our shipping partners to resolve address issues where possible, but we're unable to take responsibility for delays, extra fees, or delivery interruptions caused by an incorrect address at checkout. Please thoroughly review your shipping details before completing your order. Orders placed with incorrect shipping information aren't eligible for our money back guarantee.

Currently we ship within the United States and Canada. You can find TruSkin on Amazon in select countries.

A tracking link will be emailed once your order ships. You can also log in to your account to see order status at any time.

We stand behind every TruSkin purchase. If you're not completely satisfied with your product, our support team is here to help. Reach out to us at support@truskin.com and we'll work with you to make it right — whether that's helping you find a better-fit product for your skin, or resolving your concern another way.

No need to worry about mailing anything back right away. Just contact our support team at support@truskin.com with your order number, and we'll take it from there.

Please have your proof of purchase ready — an invoice or receipt from TruSkin or one of our authorized retailers. Our guarantee applies to the original purchaser and isn't transferable.

Yes — purchases made through our authorized retail partners are covered. If you purchased through Amazon, your order can be managed directly through Amazon's standard processes. For purchases made at a physical retail location, please return to that retailer directly for assistance. We're unable to extend coverage to products purchased from unauthorized third-party sellers.

We're sorry — that shouldn't happen. Email us at support@truskin.com with your order number, a description of the damage, and a photo if possible, and we'll get a replacement out to you right away.

All TruSkin products are proprietary formulas, crafted in small batches and manufactured right here in the USA using globally sourced ingredients.

Our formulas are designed to be gentle and skin-friendly, and many are specifically formulated with sensitive skin in mind. As with any new skincare product, we recommend doing a patch test on your inner arm 24 hours before applying to your face.

Some skincare ingredients — like retinol — are generally not recommended during pregnancy or breastfeeding. If you're pregnant or nursing, we recommend checking with your healthcare provider before adding any new skincare product to your routine.

Every product page includes the complete ingredient list. To learn more about what each ingredient does and why we chose it, visit our Ingredient Index.

Directly at TruSkin.com - you'll get free shipping on orders over $50, plus access to Subscribe & Save discounts. You can also find TruSkin at authorized retailers listed on our Where to Buy page.